Traditional client
Call, email or come by. Staff handle the scheduling and paperwork with you.
- Call the office
- Email the office
- Staff-assisted scheduling
- In-person appointments in Kilgore
Secure Client Access
Choose the client experience that works best for you
Traditional appointments remain available, while clients who prefer a secure online experience can complete intake, upload documents and manage communication digitally.
There is no account you must create just to be a client. When a specific online step is needed, VSS sends you a secure, purpose-specific link for that task, such as reviewing approved billing information. Each link is prepared by the office and opens only the information it was issued for.
Digital client
Optional
An optional online path for clients who prefer to handle intake and documents digitally.
Choose a service
Pick the appointment or service you need.
Optional secure profile
Set up secure access only if you choose the online workflow.
Complete intake
Answer the intake questions for your service.
Upload required items
Share documents through a secure channel.
Schedule your appointment
Confirm a time that works for you.
Ready to start? Choose your service on the appointments page.
Secure online access is never required just to be a client. It becomes part of your service only when you choose the online workflow, or when VSS confirms a secure e-file workflow that requires documents or signatures.
How secure access works
- VSS sends you a secure link directly when an approved action, such as billing access, is ready.
- Open the link from the message VSS sent you. It shows only the information it was issued for and may expire.
- If a link has expired or you did not receive one, contact the office and VSS can help.
Please do not send Social Security numbers, tax returns, identification documents, banking details or other sensitive records through ordinary email or the website contact form. Call the office to arrange a secure method.